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Ever feel that you spend too much time shoring up the performance of some of your people? More time with one or two than with some of the others. And doesn't that just drain you? So think about those employees and how they are draining you and damaging the energy you have. The energy that could well be directed much more productively. There are people in your business who just seem to be way off where you want them to be. They are behaving as they are and it's perfectly their right to be the way they are. But not in your business. If it doesn't fit what you want, then you have two options (apart from just tolerating it, which I'm sure you don't want to do):-
And just think about what you will do with the time! One of my clients, when asked to note the people who wasted his time in one week found that one person alone accounted for 30% of his time! Solving that issue, which required a little focused attention, within two weeks had created that space for him. Space that he used to build his business way above target.
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More Articles:1. CEO's Role in Family Business By Bill Lee I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father’s business.“We’re teaching him the business from the ground up,” his father told me proudly as he introduced me to the tall good looking kid. We shook hands, exchanged a few words, then Roland jumped on a fork lift and was off to stage another delivery.The next time I saw Roland, he was approaching 40 years of age and had served four years as company president.The business was loca… 2. Make a Difference - Sweat the Small Stuff First By Martin Haworth My background is in retail management - yes, running stores, from tiny ones you couldn't swing the proverbial cat around in, to huge three floor jobs. Yet there are some guiding principles which, like Giuliani did for New York, that make a difference on a smaller scale. Guiding principles which make a huge, possibly unseen difference to your customers and no less so to your employees.I'd like to suggest that, on the basis of 20% of the focus gives you 80% of the return, acting in just two area… 3. Starbucks Team Partner Legendary Service Robot By Lance Winslow Starbucks employees are not just regular employees behind the average counter, they are Team Partners in charge of providing “Legendary Service” the millions of regular customers worldwide. In fact there are secret shoppers at Starbucks; did you know that? They do the ever feared “Snap Shot” where they judge the Team Partners to see if they are really “pouring their hearts into it.” Every Starbucks Team Partner knows that the next customer could be someone doing a surprise visit to check on th… 4. The Role of the Machine Metaphor in Mixed-initiative Organizational Leadership By Jidé Odubiyi “Can This Marriage be Saved?” So reads the title of the cover story in the August 15, 2005 issue of BusinessWeek (www.businessweek.com). The article describes the seven-year (1998-2005) story of the merger of Daimler and Chrysler Corporation. As of this writing, the board of the merged companies decided to terminate the reign of the current chairman, Jürgen Schrempp. At the end of this year he will be replaced with Dieter Zetsche, the current head of the company’s operations in North America. … |
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