One Minute FeedbackLearn Management Articles on management-info.biz. One Minute Feedback article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Research shows that delivering effective feedback increases an employee's productivity, confidence in doing the job and future potential contributions to the success of the company. Most employees feel that they don't get enough feedback from their managers, and managers often feel that they don't have enough time to deliver effective feedback. Therefore, the One-Minute Feedback model can become one of the most valuable tools a manager uses. It allows you to give safe feedback in a timely manner, whether you are commending someone's performance or offering suggestions for improvement, relating to an action you just observed. One-Minute Feedback consists of two variations - Praise and Critique - both of which you can deliver in a minute's time. One Minute Praise One-Minute Praise allows the employee to feel noticed and appreciated. It reinforces that they are not just working for a pay check but that they can also be recognized for a job well done which, in turn, can boost the esteem more than you think. There is nothing more rewarding for your employee than to hear your praise and know that you notice their good performance. Here are some guidelines to offering One-Minute Praise. Use the name of the person you are addressing. This catches their attention and allows them to focus on the feedback. Tell how you feel. Use emotionally rich words Be specific. What task or action did they perform? Say, Thank you. This proves your gratitude and that you value their work. Example: Julie, I'm impressed with the way you organized your report for the meeting. Thank you. One Minute Critique The One-Minute Critique provides a safe way to deliver instant feedback, but is challenging because word choice is crucial. You do not want your criticism and quick delivery to damage your employee's esteem, or your relationship with them. This model will require more thought and practice in order for its effects to be positive. You need to choose words that aren't emotionally charged, and may want to write out your statements prior to making them Again, use the name of the person you are addressing. Immediate - Remember feedback is like oatmeal; it's not any good cold. Be Specific. What task or activity did you observe? Tell how you feel. Avoid words with strong emotional connotations; strong words can damage your relationship with the employee Pause here for a brief second to allow the person you're addressing to process what you've said. Reaffirm. Show confidence in the person's ability to perform the task or activity without telling them how to do it correctly. Example: Bob, I'm concerned that you didn't include the branding scripting in your last call. Since this is an integral part of our Sales Script, I'm confident I can count on you to include it in the future. One Minute Feedback allows a Call Center manager to build relationships with their employees by demonstrating care, concern and confidence in their employees' abilities to perform their assigned tasks. Effective feedback increases productivity, personal responsibility and greater future potential. Now wouldn't that be worth just a minute of your day? ************************************************************** BONUS - One Minute Feedback - Words to Use Emotionally Rich Verbs The following is a list of emotionally rich words. Use these words to describe your feelings when providing One Minute Praise. John, I was _______________ by your presentation during the meeting. Thank you! Impressed Inspired Pleased Proud Excited Appreciate Wowed Thrilled Admire Applaud Enjoyed Praise Commend in awe of Valued Overwhelmed Emotionally Rich Adjectives The following is a list of emotionally rich words to describe the individual's actions. Use these words to when providing One Minute Praise. David, your tone of voice and closing were _______________ on that phone call. Keep up the great customer service! Terrific Outstanding Creative Awesome Great Super Perfect Fantastic Excellent Phenomenal Outstanding Spectacular Exceptional Extraordinary Non-emotionally Charged Verbs The following list contains non-emotionally charged words to describe your feelings when providing One Minute Critique. Bob, I'm _________________ that you didn't include the branding scripting in your last call. Since this is an integral part of our Sales Script, I'm confident I can count on you to include it in the future. Concerned Anxious Unsettled Uneasy Affected Troubled Interested Uncertain Watchful Apprehensive
Guarded
|
More Articles:1. What I would include in a Coaching Book A coach is an essential figure in providing direction and leadership to his/her team. In sports, coaches are sometimes evaluated on the number of wins they can produce. In a business setting, coaches are evaluated on how efficient they are in providing a healthy work environment for employees. I have never been a coach myself, but as an avid athlete, I have had many coaches along the way who have had different approaches as to how they would direct and lead their team. From an athletic standpoi… 2. Are You Ready To Be Promoted? Promotion is one of those things almost everyone wants after a successful job search. But no one is bold enough to ask for it. If you're determined to get ahead after a successful job search and are willing to follow some simple steps, you can move the odds of a promotion significantly in your favor. 1. Under NO circumstances do you ever ask for a promotion! 2. Get yourself a mentor. Someone a level or two above you that you feel comfortable with . . . with whom you can talk and get advice. 3. D… 3. Should Quality Controllers be Sacked? By Vernon Stent There are various factors to consider when buying a product, but the two main areas must surely be price and quality.Price is easy - the only three options you have are up, down or same. That's it. Quality is much more involved. Firstly we cannot judge or even quantify the quality of a product if we don't have a yardstick. There are two ways to do this and both have their place. Firstly, find an equivalent product sold by a rival company and compare its attributes with your own product. Better… 4. Tales from the Corporate Frontlines: The Best Incentives are Free By Josh Greenberg This article relates to the Recognition competency, commonly evaluated in employee satisfaction surveys. It tells the story of how the performance of one team was affected when the powerful motivator of daily praise and recognition disappeared. This competency also explores what type of behavior is appreciated and rewarded within your organization. Studies show that employees who receive regular recognition and praise are more likely to increase their individual productivity levels, increase e… |
||||
