One Minute FeedbackLearn Management Articles on management-info.biz. One Minute Feedback article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Research shows that delivering effective feedback increases an employee's productivity, confidence in doing the job and future potential contributions to the success of the company. Most employees feel that they don't get enough feedback from their managers, and managers often feel that they don't have enough time to deliver effective feedback. Therefore, the One-Minute Feedback model can become one of the most valuable tools a manager uses. It allows you to give safe feedback in a timely manner, whether you are commending someone's performance or offering suggestions for improvement, relating to an action you just observed. One-Minute Feedback consists of two variations - Praise and Critique - both of which you can deliver in a minute's time. One Minute Praise One-Minute Praise allows the employee to feel noticed and appreciated. It reinforces that they are not just working for a pay check but that they can also be recognized for a job well done which, in turn, can boost the esteem more than you think. There is nothing more rewarding for your employee than to hear your praise and know that you notice their good performance. Here are some guidelines to offering One-Minute Praise. Use the name of the person you are addressing. This catches their attention and allows them to focus on the feedback. Tell how you feel. Use emotionally rich words Be specific. What task or action did they perform? Say, Thank you. This proves your gratitude and that you value their work. Example: Julie, I'm impressed with the way you organized your report for the meeting. Thank you. One Minute Critique The One-Minute Critique provides a safe way to deliver instant feedback, but is challenging because word choice is crucial. You do not want your criticism and quick delivery to damage your employee's esteem, or your relationship with them. This model will require more thought and practice in order for its effects to be positive. You need to choose words that aren't emotionally charged, and may want to write out your statements prior to making them Again, use the name of the person you are addressing. Immediate - Remember feedback is like oatmeal; it's not any good cold. Be Specific. What task or activity did you observe? Tell how you feel. Avoid words with strong emotional connotations; strong words can damage your relationship with the employee Pause here for a brief second to allow the person you're addressing to process what you've said. Reaffirm. Show confidence in the person's ability to perform the task or activity without telling them how to do it correctly. Example: Bob, I'm concerned that you didn't include the branding scripting in your last call. Since this is an integral part of our Sales Script, I'm confident I can count on you to include it in the future. One Minute Feedback allows a Call Center manager to build relationships with their employees by demonstrating care, concern and confidence in their employees' abilities to perform their assigned tasks. Effective feedback increases productivity, personal responsibility and greater future potential. Now wouldn't that be worth just a minute of your day? ************************************************************** BONUS - One Minute Feedback - Words to Use Emotionally Rich Verbs The following is a list of emotionally rich words. Use these words to describe your feelings when providing One Minute Praise. John, I was _______________ by your presentation during the meeting. Thank you! Impressed Inspired Pleased Proud Excited Appreciate Wowed Thrilled Admire Applaud Enjoyed Praise Commend in awe of Valued Overwhelmed Emotionally Rich Adjectives The following is a list of emotionally rich words to describe the individual's actions. Use these words to when providing One Minute Praise. David, your tone of voice and closing were _______________ on that phone call. Keep up the great customer service! Terrific Outstanding Creative Awesome Great Super Perfect Fantastic Excellent Phenomenal Outstanding Spectacular Exceptional Extraordinary Non-emotionally Charged Verbs The following list contains non-emotionally charged words to describe your feelings when providing One Minute Critique. Bob, I'm _________________ that you didn't include the branding scripting in your last call. Since this is an integral part of our Sales Script, I'm confident I can count on you to include it in the future. Concerned Anxious Unsettled Uneasy Affected Troubled Interested Uncertain Watchful Apprehensive
Guarded
|
More Articles:1. Experiences of Management Coaching (Part 2) In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They assume. Many managers bypass the step of getting agreement because they assume that an employee views the problem in the same way that they do. However, that is often not the case, especially when the performance problem is a pattern of behavior rather than a single event. People generally do things that they perceive to be in their own best interes… 2. 5 Questions Great Managers Ask (and They Aren't Hard!) By Martin Haworth However hard we try, we seem to make life more difficult for ourselves; more challenging; more complex. Yet it needn't be so. try out these five questions with a regularity; a discipline and you will reap rewards. You will certainly reap rewards. What do my customers want? Getting inside the head of your customers is a recipe for success. Taking the role on of one of your customers or clients and seeing from their perspective helps structure a sound and growing business. Better still, ask … 3. Can What Someone Does Off-hours Affect Your Business? By Dave Taylor Q: How much do I have to worry about what people who are part of my far-flung "virtual" corporation do when they're not working directly for me? I can't share too many details because the situation is touchy, as you might expect, but basically I have someone working for me as a writer, contributing material for my blog, and I have been hearing that he's writing some pretty far out, offensive material on other sites. Do I need to worry about it?A: This is a difficult situation, no question, an… 4. The Importance of Business Goals By Martin Haworth For you to get where you want to go, there are four key steps for you to take. They are not difficult, but they are vital.Commonly known as the GROW model, the four stages are as follows:-G stands for GoalsBeing clear about where you want to get to is absolutely critical. You MUST know where you are intending to get to, by identifying your goals and being very precise about them.Use SMART goals - this is a useful description which is great to remember.S - is for SpecificBe really clear about… |
||||
