Once Upon a Conflict



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Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak out at a team meeting. He was immediately challenged, nay attacked, by another team member and his senior manager, embarrassing him in front of his peers. Plagued by downsizing, this noble manager feared for his job. A senior human resource professional saved the day through mediation. From that day forward, the manager carried that scar and never trusted anyone enough to speak out again.

I am a management consultant and corporate coach. When it comes to fundamentals, my work is in creating spaces for people to make meaning, and move forward. We do not check our souls at the door to the workplace. Many of us are encountering a relentless speeding-up of life, an absence of thoughtfulness, fracturing relationships, and polarized issues. If we fail to prepare ourselves with appropriate skills, we face the risk of being weakened by pressure, stress, and overwhelm at a time when our help and our leadership are needed most. I offer some simple steps for making meaning and thriving if conflict rears its head.

1. Honor others’ choices

There are times when try as we might, we just can’t understand other people’s choices. I believe that not allowing others their choices plays a part in conflicted or violent situations. I realize that for some people limits and legislated behavior seems to be the only thing that works, and I do not condone violent behavior. And yet, if we are here to express the uniqueness of our soul, then at some level we are all free or none of us are free. And so, if you like being able to choose the things that you like to choose...then it might be all right with you that others choose the things they want to choose.

2. Hold your colleagues in your thoughts with deliberate intention.

Clients experiencing conflict at work find themselves moving into worry about the future and what is going to happen or might happen. Often concerned that fears might consume or paralyze them. Fear is often the catalyst for some of our most positive change. The only way to relax and stay relaxed is acceptance. You don't have to agree, or follow, or condone, but acceptance means you begin any interaction with a serenity that invites others to engage with you.

3. Practice Extreme Self-Care

When you travel on an airplane the instructions are when traveling with a child or infirm person, PUT YOUR OWN OXYGEN MASK ON FIRST!

Scientists and physicists believe that thoughts are not just words in your head; they actually become units of energy that radiate out from you and affect your environment. Your thoughts largely influence your physiology, attitudes, actions, and entire experience of life. Thoughts also attract circumstances that resonate with their own energies. In times of stress we often forget our inherent playfulness.

Remember your natural state – your connection to the stream of wellbeing.

Appreciate more – criticize less often

Relax and become curious and playful

Fix less – Savor more

4. Embracing vulnerability

I do not claim to have answers to workplace conflict. In my work in leadership in Canada, Siberia, U.S., and Jamaica, we invite leaders to put aside the stress of having all the answers or pretending to have all the answers. Transformational leaders do not give us the answers; they help gather us together so that together we can discover the answers.

By changing the way we see the world, by noticing what we are thinking about the world, by becoming aware of when we are judging, of when we are criticizing, of any time we are coming from anything other than love, and learning to shift that immediately, we are bringing the world one step closer to peace.

Early societies were built upon the wisdom that emerged from the shared leadership of councils. Our future may depend on our ability to draw that collective wisdom into the modern age.



Positive Conflicts. - Learn to manage conflicts, even if only You want to work on them. eBook.
World Psychology Books. - Revolutionary approaches to medicine, psychology, communication, conflict resolution, sexuality, religion and spirituality.

XPThe final support date for Windows XP is just 840 days away and while that might seem like a long time, you and I both know that April 8, 2014 will come all too soon for some companies who are still reluctant to make the move.

If you’re still on Windows XP and are planning to rollout Windows 7, here are 10 questions you’ll want to ask yourself while planning out your deployment:

  1. Do we need to invest in test hardware, personnel and infrastructure? Notice it doesn’t say IF testing should be done. That’s a given. But can you set up a lab – either physical or virtual – where the deployment process and end configuration can be tried out? Who will do the testing? How will it be done?
  2. What hardware do we need to replace? Make sure you know the minimum requirements are for Windows 7 and which of your computers will need to be upgraded or replaced. The Microsoft Assessment and Planning (MAP) Toolkit is a free tool that can help you collect detailed information on your current infrastructure for an analysis of your hardware and device compatibility and give recommendations.
  3. Do we need to build and maintain a desktop image? If your organization tends to get a lot of new machines coming in or computers that get handed from one person to another and this is taking up a lot of IT cycles, you probably want to look at building a desktop image if you don’t already. A well built image can reduce your deployment time substantially and advancements in imaging technology mean that it’s no longer necessary to spend hours saving user data off an old computer, cloning the hard drive of a reference computer and then restoring the data you saved. Having only one image to maintain even if your organization uses diverse hardware is more of a reality than ever.
  4. Are our corporate applications going to work? The Microsoft Application Compatibility Toolkit (ACT) is a free download that can help you evaluate and mitigate application compatibility issues. Applications that can’t be upgraded may be able to be shimmed or run in Windows XP mode.
  5. How will employees’ files be moved? Knowing where employees are storing their files is critically important. How many times have you heard: “I didn’t put that file in the System32 directory – the computer did it!”. Once you know where files actually are, a plan is needed to ensure that user files and user settings are migrated. Bob won’t care if the rollout is a complete resounding success if his desktop wallpaper isn’t as he left it!
  6. Will Office 2010 or IE 9 be rolled out at the same time? Often this is the perfect time to make other adjustments and upgrades to the desktop infrastructure along with Windows 7. There is all sorts of information on deploying Microsoft Office 2010 and Internet Explorer 9 that can be used in the planning. If the Microsoft Desktop Toolkit (MDT) is being used for the deployment, Office 2010 can be added to the MDT environment.
  7. Is this a good time to assess and update policies and security? As in #6, deployment projects present good opportunities to revisit and revise other areas of the desktop infrastructure. What policies are in place and what can be improved? Are there group policies that we could benefit from to better manage and streamline our desktop environment? Are there security enhancements that we can take advantage of?
  8. How will remote users get updated? Instead of remote employees like the sales teams shipping their notebooks in to get upgraded and incurring downtime, consider swapping out old hardware for newly configured machines or sending them a bootable USB with the Windows 7 image on it to do the upgrade themselves.
  9. What’s the impact going to be to users and the helpdesk? Will there be any planned downtime and how will this be communicated to users? As with any change, there will likely be a short term increase in calls to the helpdesk. Is the helpdesk appropriately staffed and equipped to handle questions? Using tools such as the Windows Troubleshooting Platform and the Problem Steps Recorder can help resolve issues quickly and diminish ongoing helpdesk calls.
  10. What’s the ongoing maintenance of the desktop infrastructure going to look like? Taking control of the desktop environment is a huge step in streamlining staff productivity, improving processes and freeing up IT time to devote to developing new ways to use technology and IT know-how to business needs. Tools like those found in the Microsoft Desktop Optimization Pack (MDOP) and practical guidance found in the Microsoft Operations Framework (MOF) can help.

I’ve included a lot of information in the above 10 questions and each one could be a separate article on it’s own. That’s why the conversation doesn’t end here.

On the next AlignIT Manager Tech Talk, Jonathan and I will be discussing how to de-risk your Windows 7 deployment with Dave Kawula, a Senior Consultant with 1E and a guy who has more knowledge of desktop deployments in his pinkie finger than most people have in their whole heads. Join us LIVE on Thursday, January 12 from 12-12:30pm ET for De-Risking Your Windows 7 Deployment.
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