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Your use of voice mail tells others a lot about you. Here's how to make a good impression. 1) Present a Positive Image Your outgoing voice mail message should be simple, positive, and professional. State your name and company followed by concise directions. You may want to leave a daily message because it shows that you check your messages and tells callers what to expect. For example, "Welcome to Steve Kaye's voice mail at Personal Quality. Today is Monday and I will be out, helping a client improve profits. Please leave a message and I'll return your call tomorrow." This message lasts nine seconds. Make sure that your outgoing message is unencumbered by music (turn off the radio), rustling papers (sit still), and background noise (close the door). These sounds make it make it difficult for callers to understand your message. Similarly, avoid gimmicks such as singing, reading poetry, or citing long lists of credentials. These appear unprofessional. 2) Practice Professional Courtesy Some people use voice mail to screen calls. Although this may control interruptions, it becomes rude if you never respond to the messages. Those messages are very important to the people who left them. That's why they called. Set aside a time each day to return calls. If the messages were left by people whom you do not want to talk to, have an assistant return the calls. Or call back when the other person will be away from the phone and leave a message. The brief moment that you spend on a return message helps the caller continue business and frees you from receiving additional unwanted calls. For example it takes eight seconds to say, "Hi, Chris. This is Steve Kaye responding to the message you left today. Please remove my name from your call list. I have no interest in cryogenic ant farms." QuickInvoice. - Offers software allowing you to create and manage invoices, quotes, purchase orders and other billing-related documents. Web Audio Plus. - Add voice or music to your website. Make it auto-run or add buttons. Very simple and easy to use. Fast selling item! Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. Character: Is It Necessary In Leadership? (Part Two) PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 838Summary: One element of leadership that many leaders ignore or neglect is character. Is it a necessary ingredient in leadership? The author answers the question with… 2. Quick Tip - Effective Meetings Have SMART Goals The first step in planning an agenda is to identify the goals for the meeting. Properly done, goals have five S M A R T characteristics. They are:Specific. The goal must tell exactly what will be accomplished. For example: During the next hour we will develop a strategy to increase market share by 10%. This states exactly what the group will work on. Vague goals can cause you to lose control of the meeting.Measurable. This helps you determine if the goal has been completed. It can be stated as a… 3. Six Tips for Confronting Negative Behaviors By Guy Harris It is a fact of organizational life – negative, unacceptable behaviors will happen. When they do, the leader must address them.I normally emphasize the benefits of encouraging positive, productive behaviors over punishing negative ones. However, my clients and seminar participants often ask questions like:- “What about team members who don’t want to play nice?” or- “What if I can’t find anything positive to reinforce?”The short answer is this: “Confront negative behaviors early and decisive… 4. What to Ask When You’re Invited to a Meeting By Steve Kaye 1) Where is the agenda? A meeting without an agenda is like a journey without a map; it will always waste your time. Once you have the agenda, make sure that it consists of more than a list of words because this is almost useless. The agenda for an effective meeting will provide a complete description of how the meeting will proceed.2) What is the goal? Is the chair seeking an agreement, a solution, or a plan? Knowing the goal gives you head start on participating effectively. Be cautious… |
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