IT Governance Continues to Provide Justification for Rapid ITIL Adoption<br>Learn Management Articles on management-info.biz. IT Governance Continues to Provide Justification for Rapid ITIL Adoption<br> article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Particularly prevalent in the larger U.S. firms, although increasingly important in global mid-size and small IT organizations, the need for process improvement and integration remains on the forefront. According to META Group, 'through 2008, IT organizations will review and modify the goals/intent of their process refinement initiatives and select an appropriate mix of available process refinement / governance frameworks to best achieve desired results.' Consequently, there has been no better time to warrant the acceleration of service improvement and process maturity initiatives than the present. And the case for adopting ITIL best practices is straight forward-- improvements to the support and delivery of IT services undoubtedly accelerates and refines the controls and documentation required for legislative mandates such as Sarbanes-Oxley. However, the scope of process can often be misinterpreted by IT and other external organizations. The distinction between business process and IT process needs to be well defined and communicated-- confusion can quickly ensue when used out of context. Control environment initiatives and legislative requirements such as 'SOX' are primarily focused on the business processes. Although IT processes are certainly of equal importance in their support of the business, it is critical to ensure activities surrounding IT and non-IT improvement and/or remediation activities have an appropriate scope and supporting objectives to ensure the most effective controls are being prioritized and implemented. As a whole, the overall governance framework should administer all process refinement activities for a given organization. Although no single framework fits all, the COSO/COBIT model seems to have been almost exclusively chosen by external auditors to define the control objectives that support the business processes. Considering almost half of the many control objectives outlined by COBIT are covered by the ITIL framework, ITIL should continue to move into the limelight as the process framework of choice for execution of controls within the ITO. Bottom Line: Baseline assessment and continuous improvement of IT processes based on the ITIL framework, specifically outlined through IT Service Management best practices, continues to show versatility and acceptance as a key player in complying with legislative requirements.
###
|
More Articles:1. Innovation Management and Brainstorming Management – why people hate to brainstorm! By Kal Bishop Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that in… 2. Pragmatic Consulting from the Client's Perspective By Lonnie Pacelli In my career I have been fortunate enough to work for two of the best companies on earth: Accenture and Microsoft. In my eleven years at Accenture I got a tremendous education on systems development, project management, strategic planning, and client service. In my nine years at Microsoft, I took most of what I learned at Accenture and learned how to apply it in a very practical and effective manner. Both experiences were key to my growth as a professional.When I left Accenture to go to Micros… 3. Boost Your Leadership Skills Simply By Answering The Question, "What Does Our Organization Really... By Brent Filson The difference between leaders is ears. Good leaders not only ask good questions, but they actually listen to the answers.Ask people in your organization: "What does our organization REALLY reward?" Listening to the answer may help you achieve marked increased in results.Rewards and punishments make up the drive shaft of any organization. But my experience of working with thousands of leader during the past 21 years reveals that most of their organizations reward the wrong things.Such organi… 4. Tales from the Corporate Frontlines: Ideas for Everyday Training By Josh Greenberg This article relates to the Training competency, commonly evaluated in employee satisfaction surveys. It tells the story of a group of team leaders who worked together to find ways to use information sharing and communication to provide valuable employee training. A Gallup poll conducted in 1998 reported that eight out of 10 employees said they would be more likely to stay with their present employer if they were offered more or better training. Specifically, the questions included in this com… |
||||
