Turnaround or Terminate? How to Deal with "Problem"Learn Management Articles on management-info.biz. Turnaround or Terminate? How to Deal with "Problem" article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
crowd! Many of my coaching clients - businesses owners or managers - tear their hair out over one or more toxic employees. In our business environment, we tend to recreate the dynamics of the family we grew up, so no wonder problems develop. It's amazing often a business owner or manager will endure a 'problem' employee, unable to help the employee make positive changes and unable to fire them when necessary. Tolerating a problem employee is like walking around with a sliver in your foot - highly irritating, but you can kind of get used to it. Then, when you finally pull it out, you can't believe the relief! That relief generally comes in one of two ways: either you and your employee are able to make some mutual improvements, or you part ways. I recommend a two step approach to this issue. First, you do whatever can be done to turn the situation around. Very often, you may have made a few half-hearted attempts to resolve the situation, but feel lost at sea about what else can be done. You must address the issues directly, calmly and clearly with the employee. Expectations must be set, problems and solutions explored. Check in regularly with the employee to monitor progress. On a more powerful level, the turnaround can result when you learn your own and your employee's behavioral style. I like to use the Platinum Rule assessment, developed by Dr. Tony Alessandra. It's inexpensive ($30 - $50), easy to understand and extremely powerful in helping us understand our own and others' behavior. Your style and this employee's style probably differ. (For more information on the Platinum rule, visit: http://www.authentic- alternatives.com/platinumrule.htm ) The Golden Rule advises you to treat others as you would like to be treated. The Platinum Rule advances this to the next level and suggests that you treat others as you would like to be treated. Your 'problem' employee may be - and probably is - a different style than you. The Platinum Rule shows us four core behavioral styles (Relater, Socializer, Thinker and Director) and gives us many concrete tactics of how we can flex to meet the other person's style. I have seen near miracles occur - the proverbial light bulbs go off - when my clients use this assessment to better understand themselves and their employees and co-workers. The second step of the two-step approach: suppose you've fully implemented the first step (turnaround) and the situation remains unacceptable. Now it's firing time, and because I bet you care about other people, you know that it's one of the most unwanted and difficult tasks an owner or manager faces. I encourage my clients to remember that a business or organization cannot afford to carry an unproductive and toxic employee. An employee person unwilling or unable to make the necessary improvements must be sent to find an employment situation that fits them better. This does not make you an evil or uncompassionate human being. So pull out 'the sliver' and create a positive, unstoppable team. The number one key to professional success is the quality of the people you surround yourself with - employees, colleagues, spouse, friends. Life speeds by, so remove the rocks from your river and let it flow forward, full force. If you can't turn around a problem employee, you must let them go. It's not your fault and if you want your business to flourish, and you will at times find you have to terminate.
|
More Articles:1. The Two Most Powerful Words in Business By Sandra Sims There’s a series of television commercials currently running for a bank rewards program. It features people who find an unusual way to get out of awkward situations.My favorite is the one where a man and woman are sitting in a fine restaurant when the lady brings up “the talk.” Ladies, you know the one, the “where is this relationship going” speech. The woman in the commercial comes right to the point, “When are we getting married?”The poor guy gets the “deer in the headlights” look on his fac… 2. Bye-Bye Boring Meetings! Make Yours Remarkable! By Wendy Maynard It’s the middle of the night. You’ve woken up with a brilliant idea on how to improve the way your business product is delivered to your customers. You scribble it down and can’t wait to share it with your co-workers during your morning meeting.The appointed hour arrives and you get your idea onto the agenda. Unfortunately the meeting proceeds without focus and at the speed of really good ketchup—slow. The person directing the meeting has gone over the same things you've already discussed ad n… 3. Preparing for Your Own Hurricane Katrina By Harwell Thrasher Disaster struck the southern United States in August, 2005 as Hurricane Katrina did major damage to New Orleans and southern parts of Louisiana, Mississippi and Alabama. We don’t yet understand the full impact of the storm in terms of lives lost, families disrupted, and the impact on the American and global economies. But we know that a key part of our responsibility as executives and managers is to anticipate disastrous events like Katrina and be ready for them. Here are some of the things… 4. Problem-Solving Success Tip: Fix the Right Root Causes By Jeanne Sawyer Identify and fix the right root causes.Complicated problems have multiple root causes, probably more than you can handle all at once. The trick is to address the important causes first. Don’t waste time or money on causes that are either insignificant in impact or only peripheral causes of the problem you’re trying to fix.Root cause identification. Use an appropriate root cause analysis tool to identify the possible causes of your problem. Which tool is best depends on the problem, but Ishikaw… |
||||
