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More Articles:1. Why Training Fails By Steve Kaye Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?"And I say, "Your boss claimed to be an expert on holding effective meetings."Then the person laughs. "My boss needs to attend your workshop more than anyone in our company. And without our manager's support, no one will use this."This is bad because if no one uses the ideas presented in a workshop, the client will conclude that training doesn't work. And then the company might aba… 2. Towards Intercultural Understanding By Brenda Townsend Hall An individual’s ability to forge effective relationships across cultures is influenced by a very personal and highly complex mixture of emotional and cognitive processes. Anyone contemplating an overseas posting feels apprehensive about stepping into the unknown. The mere knowledge that we are leaving our own cultural comfort zone can trigger all sorts of subconscious defensive tactics that can make it difficult to operate effectively the new environment.The widely known work of Milton Bennett… 3. Three Motivation Mistakes Managers Make By Ira Wolfe I. Too much emphasis on pay, benefits, and perks:The Saratoga Institute reports that 88% of employees voluntarily leave their jobs for other reasons, such as misalignment of mutual expectations, person-job mismatch, insufficient coaching and feedback, perception of poor career-advancement prospects, work-life imbalance, and both distrust toward and low confidence in senior leadership. Still, most managers refuse to acknowledge the "push" factors, preferring to see the "pull" factor of more mon… 4. Call Center Killers and How To Prevent Them By Greg Meares To some these may be common sense to others these concerns will grab your interest. My goal is to not just provide the list to avoid but to also provide techniques you can employ to address these issues proactively and positively.Three Areas of Focus1. Employee Retention (attrition) 2. Absenteeism 3. Ineffective Frontline LeadershipCan you see the relationship among all three? Clearly, ineffective frontline leadership can and does have an impact on Employee satisfaction.This article will … |
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