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More Articles:1. How to Use Humor to Diffuse Conflict By Carla Rieger Before I criticize someone, I walk a mile in their moccasins. That way, if they get mad, they're a mile away and barefoot.Humor used the right way at the right time can be just what you need to diffuse a conflict at work. The credit industry is full of great opportunities to disarm negativity. Diffusing a tense situation can help all parties involved find a mutually satisfying solution more quickly. The trick is to put water, not fuel on the fire. A compassionate and benevolent intention go a … 2. Tales from the Corporate Frontlines: Creating a Culture of Empowerment By Josh Greenberg This article relates to the Culture & Climate competency, commonly evaluated in employee satisfaction surveys. AlphaMeasure defines climate as the effect an organization has on the employees, while culture refers more to the acceptable behaviors, attitudes, and habits of the organization as a whole. Some relevant topics include employee values, attitudes, and morale throughout your organization. Knowing and understanding workplace culture and climate leads to a better understanding of what fac… 3. Screaming Employees? How to effectively resolve conflicts in the workplace Do you have employees that are out and out fighting with each other at work? Yelling, screaming, not getting along or perhaps has difficult relationships with their supervisor? Conflicts in the workplace happen frequently and the fallout can be costly to the employer and the employee. Developing the skills to resolve conflicts that arise can save your company significant money. First let's look at the costs: 1. Decreased productivity due to the emotions involved in interpersonal conflict. 2. T… 4. It’s Not All About Cheese: The Missing Component in Employee Development (Part 2) By Julio Quintana In part one of this article I told you about how perceptions are changing in the workplace. In part two, I want to tell you more about the “Merge Point Method” and how it helps you create training programs that lead to stronger collaboration between individuals and teams.The Wrong FocusIt is fascinating that the first thing we do when identifying human resources needs is list the job skills for the position (cognitive and technical). But when given the choice between two equally qualified appl… |
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