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Rejection hurts. No one likes to give it or to receive it. We all wish we could live in a world where everyone said "yes." And yet sometimes you have to say "no." Here is how to say "no." > Be Courageous Some people feel afraid to say "no." They may either expect a hostile reaction or they want to be helpful. As a result, they end up inconveniencing both themselves and other people. Recognize that it is okay to say "no." In fact, most people would rather receive a solid "NO" than an insincere "yes." > Decline Early You will save time, energy, and stress by declining offers as soon as you realize that you do not want them. Unanswered questions follow us like hungry orphans, crying for our attention. And our stress increases as their numbers grow. Rescue yourself from this dilemma by making choices. Of course, agree if that is what you want. Otherwise, decline. This frees you to move on with other choices and it frees your mind to consider other possibilities. > Take an Active Role Some people attempt to say "no" by ignoring the other person. While this may be an acceptable way to deal with junk mail and cold calls, it is a terrible strategy where you know the other person. This includes situations where you have asked someone to do something, such as send information, prepare a proposal, or call you back. This strategy fails for the following reasons. 1) The other person has no way of knowing what you are doing. At first, the other person may assume that you are unable to reply because you are traveling, recovering from surgery, or using a defective message system. Eventually, they conclude that you are being rude. 2) Ignoring someone is both mean and unprofessional. It hurts the other person. And that creates feelings of resentment toward you and your company. Remember that those pesky salespeople can also be your customers or able to influence customers. 3) This wastes your time and energy. You (or your staff) have to delete messages, toss out mail, and shove aside the other person's attempts to reach you. 4) You suffer, too. Each time you delete a message, your conscience reminds you that you are doing the wrong thing. And that creates stress. Take charge of the situation and tell the person "no." For example, you can say, "I'm calling to tell you that I have no interest in your offer. Please remove my name from your list. Thank you." If you want to avoid talking to the person, call when you expect the person will be away from the phone (e.g., during lunch, late evening, early morning, or on a weekend) and leave a message. Use the reply above. Otherwise, you can send e-mail, a fax, or a note by regular mail. In all cases, keep the message brief, avoiding explanations or apologies. Just say "no" and move on. The key point is that once you start a dialogue, you are obligated to end it, rather than let it starve by neglect. > Use the Magic Phrase Sometimes the other person wants to argue with you. Perhaps the caller is uncommonly persistent in demanding an explanation. Or maybe you want a gentle way to decline a request from a good friend. In these cases, use the magic phrase that ends the discussion. It is: "I wish I could." The complete reply includes 1) an acknowledgment of the offer, 2) the magic phrase, and 3) a request or an alternative possibility. Here's an example of how this might work in a sales situation. "I understand that you want me to buy your new gizmo. I wish I could. Please take my name off of your list." And if the caller asks for an explanation, say, "As I said, I wish I could buy this. I have no need for (or no interest in) a gizmo. Please take my name off of your list." And if the caller persists, say, "I said I have no need for this. You will make better use of your time if you call someone else." You can also use this in personal situations. For example, you could say, "I understand you want me to take care of your six children and five dogs next week while you go on a vacation. I wish I could. Perhaps you can take the children with you and put the dogs in a kennel." And if they reply with, "We can't take the children with us. That's why we're asking you to take them." You can say, "I wish I could. Maybe someone else can help." And if they persist, say, "I understand what you want. And I wish I could help. Excuse me, I have to go now." > An Added Thought Some people will push very hard to get what they want. They will use insults, guilt, and threats. Wave all of these gimmicks away with replies like these: "I am still unable to accept your offer." "Let's leave this on a positive note. I wish I could help. Thank you for asking." "That sounds like an insult. I said that I have no need for this. Goodbye." "I find that offensive." "I disagree with that." You may notice that all of these are polite replies to being attacked. I recommend being polite because you always want to be the most mature person in every a conversation. That way, you won't have to call back with an apology. Notice that rejection involves treating the other person with respect and dignity. Tell people "no" early and politely. And then move on. Steve Taylor Sports. - Steve Taylor Sports is a comprehensive sports information and handicapping service.
With any big change to your IT infrastructure comes risk, but of course you’re hoping that the rewards will out weigh those risks. In fact, you’re doing more than just hoping – you’re planning, strategizing, and putting your organization in a good position to mitigate those risks. Deploying a new operating system throughout a company can be disruptive and complex because so much is dependant on that OS – the applications running on top of the OS, the drivers that allow peripherals like printers to work, to name but a few. If all goes well, the operating system should be invisible to the end user but if all doesn’t go well…well, we’ve all been there. It sucks. A good plan that’s well executed can result in an organization having use of technology that can help achieve higher productivity, better collaboration and more opportunities for innovative ideas. That’s what this month’s Manager Tech Talk is all about – putting together a good plan for Windows deployment success. Join Jonathan and I as we talk with Dave Kawula, Senior Consultant with 1E, about the benefits and challenges of deploying Windows 7. We’ll cover what tools are available to you, what “gotcha’s” to watch out for and hear tales from deployments past. Join us live to ask your questions and have them answered during the broadcast. Thursday, January 12, 2012 Watch LIVE >> | Add to Calendar >>
Dave Kawula is an MCSE and CNE with over fifteen years of experience in the IT industry. His background includes data communications networks within multi-server LAN/WAN environments. He has experience with project management, network strategic planning, network design and integration. He has led the architecture for NT, SMS/SCCM, Exchange and Internet Gateways, including managing migration paths and issues as well as implementation. He has supported a variety of network infrastructures as well as architecting and defining technical standards. More About AlignIT Manager Tech Talk The AlignIT Manager Tech Talk is a monthly live streamed video series hosted by Ruth Morton (LinkedIn) and Jonathan Rozenblit (LinkedIn). Each Tech Talk episode airs on the 2nd Thursday of the month from 12:00pm to 12:30pm EST. The show focuses on a range of topics for both infrastructure and development managers and is interactive, taking questions via a live chat and providing answers on air.
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