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Peer coaching is not a new idea, but is not widely practiced. In fact, there are significant barriers to its effective use. In some organizations, the “command-and-control” style of management is so entrenched that position power seems to be the only lever available to get others to consider a request. More and more, though, organizations are flattening out, abandoning a rigid hierarchy, and encouraging people to come together across boundaries, divisions, and departments to unite efforts and talents in ways that may not have been possible before. Eliminating territorial attitudes and interdepartmental rivalries, and encouraging teamwork provides for endless possibilities. Peer coaching requires many of the same coaching skills that managers utilize when coaching Representatives. However, peer coaching also demands a special sensitivity to relative situations. For example, a manager may address an issue directly: “John, I need to get some numbers from you on the Simpson project.” With a peer, a less direct approach is needed. Peer coaching requires asking questions, gaining an understanding of the other person’s issues and viewpoints, and identifying areas of shared interest or concern. Peer coaching doesn’t necessarily involve quid pro quo – “I’ll do this, if you’ll do that.” But, peer coaching does involve identifying areas where one team member can be of assistance to another team member, or where the combined efforts of team members provide the most beneficial results. As with all coaching skills, the most important piece of peer coaching is listening to understand. Learning more about various priorities allows people to identify areas for collaboration, while strengthening relationships and seeing team members as valued individuals. A team member’s greatest untapped resource may be the opportunity to reach across boundaries, combine strengths, and achieve personal goals as well as the goals of the organization. Quick Tip
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More Articles:1. Every Business Needs a BHAG In the heady arena of strategy, the consultants of the world find wonderful acronyms for the work they do. Today let me introduce one of those to you. It's the BHAG - the Big Hairy Audacious Goal! This is the goal that really stretches you to think differently about how you do business. It's the goal that going to help you transform your business, rather than being satisfied with incremental change. It's the goal that's going to inspire you to do your best work and outshine your competition. So … 2. Unifying Principles for Family and Youth: Some Head Start Builders PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.comManagers, supervisors, parents, teachers, see if these Head Start Seven Builders for Family and Youth apply to you as well.Principle 1. Commit to Quality and Excellence in Thought and Act… 3. Five Ways to Turn Resistance into Opportunity By Kevin Eikenberry Resistance. It isn’t something people cherish or enjoy encountering. We experience resistance everywhere at work:People don’t like that idea.People don’t want the work flow to change.Someone doesn’t agree with the feedback they received and becomes defensive.Someone doesn’t see the value in a revised policy and they become resistant.People don’t want to buy what we have to sell.I’ve had leaders and supervisors tell me that resistance is the number one problem they face. But I don’t agree wit… 4. Tales From the Corporate Frontlines: An Unexpected Benefit By Josh Greenberg This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that offered a new benefit to its employees, solved the problem of lagging productivity, and boosted morale at the same time. The Compensation and Benefits competency focuses in detail on how your employees feel regarding their compensation and benefits packages. The questions included in this competency will help your organization determine whe… |
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