Outsourced Learning: Are You Ready for Learning BPO?Learn Management Articles on management-info.biz. Outsourced Learning: Are You Ready for Learning BPO? article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, it’s only the beginning. What started as the outsourcing of a few basic business processes, such as payroll or accounts receivable, has grown into a “movement.” No internally performed business process is “safe.” IT, finance, supply chain management, and customer relationship management have been outsourced. Why not the learning process? Labor costs in Western countries are out of control. American, German, and French workers are overpaid. To compete with the Asian countries, Western companies must become more efficient. Controlling costs (and remaining competitive) will require the outsourcing of inefficient business processes. So, what is “Learning BPO?” The best definition is Hap Brakeley’s of Accenture Learning. In Chief Learning Officer (April 2005, p.4), Brakeley defined Learning BPO as: “a broad range of relationships that organizations establish with an external service company to transfer and/or share responsibilities for the successful operation of the learning function: design, development, delivery, administration, measurement, and reporting.” Brakeley went on to talk about the range of possibilities for Learning BPO: “The outsourcing relationship may be as simple as outsourcing the learning management system and the learning administration responsibilities (sometimes called out-tasking) or as complex as arranging for an external company to plan and deliver the entire enterprise learning function, encompassing an organization’s complete value chain, from employees to customers to channel partners.” How much of the learning process should your organization outsource? Are you fully aware of what outsourcing possibilities are available to your organization? Obviously, you cannot ask your internal providers for an objective evaluation of external resources. Be prepared for strong resistance to change when considering Learning BPO. To read Brakeley’s entire article on Learning BPO see the April 2005 issue of Chief Learning Officer. To read more about Overcoming Resistance to Change see my special report at http://www.mikebeitler.com/overcomingresistance/
|
More Articles:1. Effective Transition From Employee to Leader By Kreg Enderson Changing roles from employee to leader can be fun and very rewarding. It usually brings about more pay, more responsibility, and prestige. But it can also bring about some potential pitfalls as well. Here are 3 areas you can anticipate in advance as potential problems.First of all, many of us jump into our new role and never really know what is expected of us. We find out as time goes on just what we are not doing, typically from tough feedback from our manager. Take some time and study y… 2. Why Is This The Most Important Question You Can EVER Ask... About ANY Project! Why Is This The Most Important Question You Can EVER Ask... About ANY Project! From the desk of: Arne Yri http://www.ProjectManagementMadeEasy.com Simply put... The most IMPORTANT question about ANY project you can EVER run is the FOLLOWING: HOW SERIOUS ARE YOUR MANAGERS - CEO'S and Board of Directores even at getting the PROBLEM (project) you're said to be manager of - RESOLVED? So... Stupid Question you say? Sure is, but in spite of stupidity - stupidity exists - and even more than you would… 3. IT Metrics & The Path to Successful Measurement One of the primary reasons measurement programs fail is because measurement is often done for the sake of measurement itself, and not tied to critical business drivers. In order to successfully measure service efficiency and effectiveness, IT organizations must ensure measurement activities are value-based. Therefore, from the perspective of value, here are some key attributes that should be considered during the plan-do-check-act lifecycle of IT metrics management. One of the primary reasons me… 4. Hollander Consultants Symposium Sets Standard for Client Delivery Hollander Consultants Symposium Sets Standard for Client DeliveryCLEARWATER BEACH, FL: Hollander Consultants is holding its annual Florida symposium in Clearwater Beach with over 350 people in attendance. Doctors of veterinary, dentistry and optometry are being given useable and workable tools to help their patients and clients achieve better care and excellent service.Hollander Consultants’ clients flew to Clearwater Beach from all over the country and even from Canada to attend the symposium.… |
||||
