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More Articles:1. Encouraging Behavior That Gets Results By Guy Harris You’re the boss, and you have every reason to feel good about your organization.You’ve built a great team.You’ve put strong players in every spot.You have clearly defined procedures for every part of the business.You have incentive, safety recognition, and bonus programs.But something doesn’t seem quite right.Somehow, there seems to be a sense of unease. You can’t put your finger on it exactly, but you know it’s there. It’s what you wake up at 2 a.m. worrying about.What are the symptoms?Well… 2. Ten Problem Solving Techniques By Steven Gillman Do you ever need to find some good ideas, or come up with a solution for a persistent problem? Learn some simple problem solving techniques, and start applying them. Choose a few of the methods below, and get in the habit of using them in your personal life and your business.Problem Solving Techniques1. Clarify what a successful solution is, and that will guide your efforts. In fact, sometimes just clarifying the desired outcome will suggest immediate solutions.2. Get opinions and/or advice f… 3. Call Center Killers and How To Prevent Them By Greg Meares To some these may be common sense to others these concerns will grab your interest. My goal is to not just provide the list to avoid but to also provide techniques you can employ to address these issues proactively and positively.Three Areas of Focus1. Employee Retention (attrition) 2. Absenteeism 3. Ineffective Frontline LeadershipCan you see the relationship among all three? Clearly, ineffective frontline leadership can and does have an impact on Employee satisfaction.This article will … 4. On the Road to Assertiveness By Andrew E. Schwartz Learning to be assertive takes time, courage and the ability to recognize the situation for what is really is.You want to get something done, and you need another’s help. You can request it, you can demand it, or you can sit back and hope that it happens. The first behavior is an example of assertion, or standing up for your own rights without violating the rights of others. The second is aggression; you are standing up for your rights, but violating another’s right to voluntary action. The th… |
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