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Be Dependable * Deliver what you promise and promise only what you can deliver. Report delays immediately. * Be on time. Leave early for appointments. Set realistic deadlines allowing for the unexpected. * Show courtesy by returning phone calls. * Be predictable. Use self control: anger repels and scares others. Listen * Show interest and respect by paying attention to what the other person is saying. * Ask questions. Then make it easy to answer them. * Accept the other person's ideas as valid, even if you disagree. Avoid listening through filters of what you want to hear. * Be open to new ideas. Realize that you could always know more. Be Honest * Tell the truth. Lies demean the teller more than they fool the listener. * Act with integrity. Make decisions as if you had to deal with all of the consequences, treat others with respect, and choose actions that add value for everyone. Provide Data * Tell stories that show past achievements. Quote compliments. * Collect data. Keep a victory file of successes, testimonial letters, and other good news. If necessary, ask for testimonials, references, and compliments. * Create data. Plan good deeds that lead to complimentary stories. Take the High Road * Help others perform at their best. Give without expecting a return favor. * Do good things because that makes the world a better place. * Show courage during uncertainty. * Seek the good in others. * Trust others, because this shows that you expect to be trusted.
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More Articles:1. Juggling Demands in an Organization By Andrew E. Schwartz JUGGLING DEMANDS: All leaders constantly juggle a multifarious array of demands from those of their organization, employees, and themselves. Good leaders, never drop one demand at the expense of another equally important requirement. They give each demand its fair share, while balancing the organizational goals with their employees’ needs, while still fulfilling their own personal/professional purposes. Successful leaders meet both these business and personal needs through their staff. They le… 2. The Red Carpet Treatment The First 90 Days The Red Carpet Treatment Remember your first few days at your present job? Were you excited? Nervous? Did you worry about your ability accomplish the tasks given to you or the impression you would make on your new co-workers? Perhaps you were concerned about the impression your new co-workers would make on you. You would not be alone if you were feeling a little lost during your probationary period. Many people do. Since you know how it feels to be 'the new kid on the bloc… 3. Increasing Employee Retention Through Employee Engagement By Josh Greenberg You’ve seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course, some employee turnover is to be expected, but if your company is truly engaging your employees, there is no good reason for the unexpected loss of quality staff members. Many companies already know that wages and benefits are important to employees, but compensation alone is not enough to keep the highly skilled, motivated and experien… 4. Take Your Good Idea One Step Further Whether you're an executive, manager, professional, or entrepreneur, you need to think ahead. When you do it in a formal sense, it's called it planning, when you do it informally it's something like speculating.Whether you're planning or speculating, the exercise represents just the tip of the iceberg. For the plans or scenarios to amount to something, they have to be implemented. In turn, that usually involves other people.Which takes us to the subject of communication: How do you convert those… |
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