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Hiring for Success

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Hiring someone new to work in your business is one of the most critical decisions a business owner makes, although it is not always given the justice it deserves. If a position is vacant, or additional staff are needed, recruitment decisions are often driven by the pressure to get someone in quickly, rather than waiting for the best person to fill the job. Lack of proper and systematic recruitment process can also result in a high cost to the business.

The direct and indirect costs of this recruitment process are many, and have been estimated to be at least 30% of the new person’s salary on average:

Recruitment costs – include advertising and agency fees (if used), travel

Cost of time – for everyone involved in the interview process

Cost of having the job unfilled -if the process is lengthy

Cost of lost productivity – “the show must go on!” Co-workers are picking up extra workload and completing unfinished projects. The reduced productivity of managers who lose key staff can be a big issue

Cost of training – on average it takes 20 weeks for new employees to become fully productive. Consider also the costs of orientation, learning materials and lost productivity of the manager overseeing the new employee

Costs of person filling in – this may be a current employee, in which case their own job suffers, or a temporary person.

Further costs are incurred when the process is inefficient and time-consuming, and when the process does not result in the best person for the job being hired.

So the incentive to hire the right people and keep them for as long as possible should be a focus for all businesses.

So what approach to recruitment gives the best chance of long-term success?

Job Definition

You need to have a clear understanding of what the job involves in terms of activities, responsibilities and priorities. Once the nature of the job has been clearly defined, we can begin to specify the attributes (education, skills, experience, competencies) of a person who is likely to do the job successfully. It is these, particularly the qualitative skills, that make the biggest difference to job fit.

Attracting and Assessing Applicants

There are numerous sources for finding applicants for a job. Some of these include traditional newspaper advertising, approaching people directly, use of agencies, job groups, unemployment agencies and so on. The one you use will vary depending on the job and industry. When it comes to assessing applicants, most people make the same mistake – we all believe we are good judges of character, and trust our gut when it comes to making hiring decisions. Sometimes this will work, often it will not. A sound recruitment process works to take as much of the subjectivity out of the process as possible.

To achieve this you need to be organized in your approach to hiring. There are all sorts of assessments and “psychological” testing available now to make more objective hiring decisions. This is not practical for many business owners, so at the very minimum you should include the following steps in your process:

·Have a written definition of what the job involves

·Decide what skills are essential for the position – this can include technical skills and qualitative skills such as communication, negotiation etc.

·Develop a list of questions to get an understanding of each applicant’s experience in each essential skill. There are numerous resources available on behavioural questioning techniques to help with question design

·If possible try to interview with 2 people present to ensure you are not being biased in a particular direction

·Ask every applicant exactly the same questions, and note down their answers so you can compare them afterwards

·Make your selection based on each applicant’s fit to the essential criteria – only use the responses they gave you during the interview, don’t let your “instinct” take over.

One of the major benefits of using sound recruitment and selection practices is that they increase the likelihood of selecting successful employees. The hiring decision is an important one with many consequences. A good choice results in an effective employee who will help your business meet its goals and objectives. A poor decision will lead to reduced productivity and increased costs.

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