Getting to Consensus



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The need to get people in an organization to pull together comes out often in discussions about communication.

Let’s think of it as getting to consensus, to roll a bunch of similar issues into one ball. Further, let’s think of getting to consensus as a process. That is, something that happens as the result of a series of deliberate actions on our part.

We start the process by analyzing the current situation - how far from consensus do we now stand? Do we have embittered, untrusting people in the group? Or are we at the other end of the spectrum, with everyone nearly in agreement? We’ll call this the diagnostic stage.

That means we have to listen, rather than talk. Sure, we’re probably anxious to get going and to convert them to our way of thinking right away. But, before that we need to let them talk, and we need to hear them.

That means our listening has to be real and focused. No preparing responses or rebuttals while the other person speaks, just listening and absorbing what they say, both explicitly and implicitly (through body language, for example).

After we complete our diagnosis, we get our turn to talk or otherwise communicate. If the people with whom we want consensus are generally hostile or unwilling to listen, we’ll either need to be very patient or prepared to shock them. Shocking means challenging, confronting their assumptions and the status quo.

On the other hand, if everyone pretty much agrees with us already, we’ll approach them much more softly. In other words, we won’t rock the boat much.

A key ingredient of our communication will be to explain what’s in it for them. Obviously, we see the benefits of consensus, for ourselves and for them. But, do they see the beneficial consequences? The need to explain the benefits is often overlooked in our rush to communicate.

Let’s lay out the advantages and the disadvantages for them clearly. And, yes, tell them about the disadvantages as well as the advantages. By doing so, we’ll increase our credibility. We might even learn something by writing the advantages on one side of a page and the disadvantages on the other.

After we’ve made our case, we’ll try to stimulate feedback. Try to get a sense of how our message was received and what response it got. Did they respond the way we expected? Did a consensus begin to emerge?

If not, we need to start the process over again, with a new diagnosis. And, we’ll basically reiterate the process. But, this time, put even more time into, and emphasis on, their assumptions and expectations. If the process doesn’t work, it’s because they didn’t find enough benefits in our earlier communication.

In the end, consensus is always about them. And, to get them to go along with our plans for change, we need to be as conscious of their needs as we are of our own.

Summarizing, think of consensus as the end point of a process, rather than something we can immediately organize. That process starts with analysis and listening, then responds to what we heard in the listening phase.



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systemcenterdealThe upcoming System Center 2012 product line is arguably one of the most anticipated releases of the coming year for many IT professionals and a slow month like December is the perfect time for you and your team to download the free pre-release products and start playing around with the latest features and updates.

However, in case that’s not incentive enough, we’re handing out a limited number of coffee shop gift cards from now until the end of December (or whenever they run out) to anyone that downloads the pre-release products. My colleague Rick Claus has written a detailed post but here’s the summary:

  1. Click on this link to get started. You’ll be asked to sign in with your Windows Live ID (if you don’t have one, it only takes a minute to create).
  2. Verify your SHIPPING details and other pertinent data. We can’t send you a gift card if we don’t know where you are.
  3. Once you click FINISH, the download manager will start the download.

Here’s what you’ll get:

  • System Center 2012 Configuration Manager RC provides comprehensive configuration management for the Microsoft platform that can help you empower users with the devices and applications they need to be productive while maintaining corporate compliance and control.
    System Requirements >>
    Available in these languages: English
  • System Center 2012 Endpoint Protection RC, built on System Center Configuration Manager, provides industry-leading threat detection of malware and exploits as part of a unified infrastructure for managing client security and compliance that can help you simplify and improve endpoint protection.
    System Requirements >>
    Available in these languages: English
  • System Center Operations Manager 2012 RC provides deep application diagnostics and infrastructure monitoring that can help you ensure the predictable performance and availability of vital applications and offers a comprehensive view of your datacenter, private, and public clouds.
    System Requirements >>
    Available in these languages: English
  • System Center Data Protection Manager 2012 Beta provides unified data protection for Windows servers and clients that can help you deliver scalable, manageable, and cost-effective protection and restore scenarios from disk, tape, and off premise.
    System Requirements >>
    Available in these languages: English
  • System Center Orchestrator 2012 RC provides orchestration, integration, and automation of IT processes through the creation of runbooks that can help you to define and standardize best practices and improve operational efficiency.
    System Requirements >>
    Available in these languages: English
  • System Center Virtual Machine Manager 2012 RC provides virtual machine management and services deployment with support for multi-hypervisor environments that can help you deliver a flexible and cost effective private cloud environment.
    System Requirements >>
    Available in these languages: English
  • System Center App Controller 2012 Beta provides a common self-service experience across private and public clouds that can help you empower application owners to easily build, configure, deploy, and manage new services.
    System Requirements >>
    Available in these languages: English
  • System Center Service Manager 2012 Beta provides flexible self-service experiences and standardized datacenter processes that can help you integrate people, workflows, and knowledge across enterprise infrastructure and applications.
    System Requirements >>
    Available in these languages: Chinese (Simplified), English, French, German, Italian, Japanese, Portuguese (Brazil), Russian, Spanish

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