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I work with companies that are on a path they call the lean journey. Whatever you call it, it's based on the Toyota Production System. Some manufacturers embraced it and it became known as Lean Manufacturing, expanded into the Lean Office or Lean Enterprise. During this transformation the approach became focused on tools, but Toyota's approach is about people. The focus of Lean Manufacturing training has been on technical skills such as value stream mapping, 5S, and set-up reduction. People skills; also known as 'soft skills' or interpersonal skills haven't been much of a priority. Difficulty in moving from a traditional to a lean organization is usually blamed on the culture of the organization. If this is true than interpersonal skill training needs to be a higher priority. Communication often determines if the transition succeeds or not. Could the 'soft' stuff actually be more important than the 'hard' stuff? Somehow, many companies seem to believe that training managers to 'create a vision' and engineers to map the value stream, make work instructions visible and dictate how to clean and organize will magically transform the company. However, as we all know, it's the people who do the work, not maps or set-up calculations. In a Lean organization, it's the people who do the work that create the standardized work, not managers or engineers. In his book, The Toyota Way, Jeffrey Liker explains, 'it's the people who bring the system to life: working, communicating, resolving issues, and growing together.' Toyota, on its website, states that 'Improvements and suggestions by team members are the cornerstone of Toyota's success.' Managers act as coaches and develop their people. Once again, let's not forget, it's the people who do the work. Continuous improvement is part of the work. It's easy to see (but somehow difficult for some of us to embrace) that any organization can effectively follow Toyota's lead. Managers only need to coach and develop their people. Communication is the key. Interpersonal skills training, the 'soft' stuff is actually more important than the 'hard' stuff. Copyright © 2005 Chuck Yorke - All Rights Reserved Auto Submit To 3,000,000+ Websites. - Blast Your Ad to 3,000,000+ Classified Websites! Plus Huge Array of Marketing Tools. Affiliates Earn 60% Parenting Secrets By Mother Of Five. - Raising Kids With Life Skills makes both parenting and growing up easier to do. 
Anime design ticket Tobu Railway and Chichibu Railway have started to sell a ticket designed a popular anime "Raki Suta (Lucky Star)" and "Ano Hi Mita Hana no Namae o Bokutachi wa Mada Shiranai (We still don't know the name of the flower we saw that day) on Jan. 21 2012. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. How to Help Your Company Become a World Class Company By Michael Angier Most people think real change in an organization occurs as a result of top-level leadership. This isn't always the case.Oftentimes, it's someone within the rank and file who stands up and challenges the status quo. Remember the old adage, "If the people will lead, the leaders will follow."Years ago I was the säles manager for company with about 30 employees. The business was struggling, and a management consultant had been called in to try and get things back on track.In one of my meetings wit… 2. The Role of the Machine Metaphor in Mixed-initiative Organizational Leadership By Jidé Odubiyi “Can This Marriage be Saved?” So reads the title of the cover story in the August 15, 2005 issue of BusinessWeek (www.businessweek.com). The article describes the seven-year (1998-2005) story of the merger of Daimler and Chrysler Corporation. As of this writing, the board of the merged companies decided to terminate the reign of the current chairman, Jürgen Schrempp. At the end of this year he will be replaced with Dieter Zetsche, the current head of the company’s operations in North America. … 3. Why Employees Are the Best Source of Cost-cutting Ideas By Chuck Yorke Cost cutting has become a necessary and important reality in the modern corporate world. Yet many executives do not realize that their people are actually the best source of cost reduction ideas.There are several reasons for this.For starters a highly motivated workforce that understands the bottom-line and its significance to the future of a business and by extension their own future in employment can make a huge difference in any cost reduction effort. It also means that any cost-cutting ide… 4. The Myth Of Relationship Selling Revealed At Last By Rich Harshaw The second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or birthdays you've remembered.Every business we've ever consulted tells us the same thing about their sales force. They say that their industry is different from all the others and the only effective way for their salespeople to sell is to build buddy-buddy relationships with their prospects and customers. We hear it from printers, bankers, jewelers, … |
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