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Ever been there? I know I have and it sets off that internal groan, because you know just what's coming. Feedback is a gift - remember that at the start of this piece? It can be a gift where used constructively, consistently and with goodwill. It is available to all of us, all the time, whether we are a manager or an employee with a manager. It is available two-way and when used that way is a valuable tool for developing everyone in your organisation, department or team, however big you are, however small. In fact personal self-feedback can be the 'holy grail' of development, where we get to be thoroughly honest with ourselves about how we are doing (and accepting self-praise when it goes well). Back to others - how do we get feedback to work so that people really embrace it rather than run away from it? Here are ten little tips to help you get the best from Feedback:- 1.Be Consistent! Be consistent and give regularly - be a model for others to observe and then do themselves. 2.Receive Feedback Yourself By personally asking for and receiving feedback you will receive much more you can use positively than to your detriment. 3.Value the Potential We get too little truth in our lives as managers. People are nice to us face-to-face and then talk about us behind our backs. Feedback opens up the loop. 4.It's About What, Not Who Feedback is about the behaviour, and not the individual. It's saying that you do a great job and this time what happened in detail. What did you 'do', not who are you. 5.Lose the Criticism Always offer feedback and then, first ask them 'What went well?', and once you have given them time for that, 'What might you try differently next time?' And after they've said their bit, do it for them yourself. They will appreciate recognising their own performance first. 6.Look to the Future Growth opportunities present when they see the possibilities and usually, they see them for themselves first. Thus ownership of a new solution in the future gives hope and excitement and evolution of performance. 7.Be Unconditionally Constructive By avoiding negatives and 'but' you will engage rather than put off. Your people will be with you rather than against. 8.Deliver Promptly The best time is in the moment, at the time or as close to is as possible. If you give your feedback at the first opportunity, you will find it is much better received. 9.Open Your Questions Ask discovery questions with ease - there is no falseness, nor discomfort. Indeed the use of this questioning skill binds the relationships they are so good at making. The 6 Wise Men do this best Who, What, When, Where, How and Why. 10.Provide Support Whatever the learning from this regular and consistent feedback you are using (two-way), there may be the need for ongoing support and coaching - be sure to offer it.
Feedback a much underestimated and much maligned business opportunity, ready and waiting for you right now.
Register NOW for ACM's first-ever, free learning webinar, presented on January 26, 2012 at 2 PM EST! Space is limited.Innovations in wireless networking technology are driving our increasingly connected world, with mobile devices gaining acceptance for both professional and private use. In the future, a vast majority of devices will rely on cloud services to enhance end user experiences-with services being a natural extension of such devices. This webinar will provide an introduction to the exciting new world of cloud-enabled mobile computing. A few complex user scenarios possible with this new paradigm will be discussed, along with a hands-on tutorial for developing such mobile applications on Microsoft’s Windows Phone Platform. Duration: 60 minutes Who Should Attend: · IT Managers · Software Developers/Engineers/Architects · Other IT professionals interested in mobile and cloud computing What You'll Learn: · Why use cloud services with mobile devices? · What user scenarios are possible by marrying cloud services with mobile devices? · How do you develop cloud-enabled mobile apps? Presenters: Click here to register and be sure to share this with friends and colleagues who may be interested in this topic.
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More Articles:1. Building a Practice On Purpose Series Part #2 - When Life Purpose is About More than What You Do By Brad Swift In our last installment of this series, I wrote:"If you think your life purpose is "being a veterinarian (or any other job, career, profession or primary role in life)" I invite you to think again, because as we'll explore further in this series, a life purpose is something that encompasses ALL of your life, not just a part of it, no matter how important that part is. And your life purpose isn't what you DO. It's more about who you are, what you value most in life, and what you see possible fo… filipino phone card 2. The Power of 'Ask' By Jenny Kerwin For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.Of course Call Center managers encounter unique problems and situations each day for which they are required and expected to resolve regardless of other demand… 3. Top Ten Ways for Managers to Build Rapport through Listening (and more!)* Working with people, whoever they are and at whatever level, requires great relationships. Managers can build rapport easily and quickly and great relationships follow. Team building is accelerated and what follows is a synergy of creative spirit to build great businesses. Here are Ten Ways to start you off building rapport with your people...Pay attention to and look at the speaker.You're building a relationship, so make sure that you help that along by paying attention - and let them see that… 4. Why Six Sigma Will Outlast Total Quality Management By Peter Peterka Six Sigma is not just a new term for Total Quality Management (TQM) . They have many similarities and are compatible in many business environments. TQM has brought great improvements and value to many companies. Six Sigma can do more.TQM is the development, deployment, and maintenance of systems related to quality-producing business processes. TQM is a strategic approach that focuses on encouraging a continuous flow of incremental quality improvements. It encourages the establishing of a cultu… |
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Arjmand Samuel, Senior Research Program Manager, Microsoft Research 
Danny Dalal, Senior Development Lead, Microsoft Research 
David B. Johnson, Professor of Computer Science and Electrical and Computer Engineering, Rice University 
