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Delegation: When to Delegate, Who to Delegate to

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There are some very simple guides for delegation.

Most people delegate based on not wanting to do something. They simply walk out to their secretary or the closest sub-ordinate and ask them to do/finish the project. These people use delegation as a means to schlep off unwanted work.

Almost all work within any organization is important. That does not mean that all work with in an organization is A) fun to do or B) exciting to do or C) challenging or D) any particular person's favorite thing to do.

So when can you / should you consider using delegation? Well the obvious is when the pile of work has grown to large to be accomplished accurately and in a timely manner. However, you may also want to use delegation at other times.

• When stress has gotten to a level beyond manageability.

• When you repeatedly stall or avoid specific duties.

• When you know other people could do a specific task much faster & far more proficiently than you will manage to complete it.

• finally, you may also choose to use delegation simply as a tool of motivation for employees that show potential for advancement.

Sometimes delegation ends up like an old fashioned day of bartering: "If you do 'XYZ' ; I will take care of 'ABC'. With this type of arrangement both parties may be much happier with their work performance and productivity that day / week.

Now-- Who to delegate to: Well instead of walking out your office door and finding the first person that must take orders from you-- try thinking this through for the benefit of both the company and your own reputation. Try this order--

• Those who have the talent & the time

• Those who have the talent but no time-- (you might barter with them)

• Those who have the comprehensive ability to be trained & have the time

• Those who have the comprehensive ability to be trained but do not have the time (again tradeoffs might work)

---STOP--

After this would come yourself again (this is what we are trying to eliminate)

After this would come no skill but plenty of time ( this is NOT helpful nor prudential)

After this would come no skill and no time (again-- do NOT do this)

For efficiency and quality-- try delegating in this order. Look around and think these categories through. Surely you have people within your establishment who fit these categories. And if not-- get to the HR dept and see what can be done.

Until next time--- all the best,

Kate

A girlfriend of mine called me up this weekend looking for a DVD copy of an older piece of software. She was rebuilding a computer for a family member who had the product key but no installation media. I’m sure many of you have similar stories trying to fix or repair computers for your family and friends.

One of the nice things about using software online or “in the cloud” so to speak is that if your computer goes belly up and you need to rebuild it, the software will be there waiting for you, as soon as you can get computer back online.

For businesses, using online services can give you greater flexibility to pursue projects or try out ideas without having large upfront costs as well as providing  foundational IT infrastructure without investing in your own data center.

While a post I wrote a little while ago outlined the basics of traditional software licensing, I figured I should follow up with how to license software in the cloud since online software subscriptions are becoming more prevalent. This short video does a good job at laying things out – like why you’d want to consider using online services and some of the advantages and cost-savings of licensing software this way:

Microsoft has several online services: Microsoft Office 365, Microsoft Dynamics CRM Online, Windows Azure Platform, Windows Intune and others. Each service can be purchased through a volume licensing agreement or the Microsoft Online Subscription Program and then activated and managed managed through web portals:

• Online Services Customer Portal (Microsoft Office 365, Microsoft Intune)
• Dynamics CRM Online Customer Portal (Microsoft Dynamics CRM Online)
• Windows Azure Customer Portal (Windows Azure Platform)
• Volume Licensing Service Center (other services)

One day I’d love there to just be one portal to manage all your online subscriptions (kind of like one ring to rule them all but much less evil) but consolidation takes time and so I make no promises but I trust this is the direction our Online Services folk are heading.

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