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ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer’s tendency to talk too much. Numerous studies have shown that in counseling interviews the average manager will talk as much as 85 percent of the time. For a counseling interview to serve its purpose of drawing out responses from the employee, the interviewer must be an effective listener, not a talker. The manager must know how to ask questions which force the employee to speak about his or her unsatisfactory performance. After asking the question, the interviewer should remain silent, thus compelling the employee to speak. NEVER BE AFRAID OF SILENCE: Most people talk too much because they feel uncomfortable when silence prevails. For example, a manager may ask an employee to suggest how his or her job performance could be improved. If the employee was unprepared for such a question, it may take a few moments to prepare a cogent answer. These few moments may seem like hours, compelling the manager to say something else or to elaborate on the original question. If the manager succumbs to this compulsion, the employee’s chain of thought will be interrupted, and he or she will be encouraged to lapse back into a passive mental frame. It’s far easier for the employee to listen to the boss talk than it is to try to construct a meaningful answer to a pointed question. BE AN ENCORAGING EMPLOYER: This encouragement can be in the form of visual feedback (having a facial expression of interest, keeping eyes upon the speaker’s face, or nodding) as well as oral comments. The employee will be inclined to tell all he or she knows if the interviewer, neither agreeing nor disagreeing, retains a noncommittal facial expression and tone of voice. By rewording the employee’s input, the manager may be able to process the information related more clearly as well as “compel” the employee to elaborate on those parts which they feel that the manager didn’t clearly understand. Disney Vacation And Savings Travel Guide. - Ex-Disney Employee Reveals Insider Secrets. Beat BetonMarkets 2005. - Learn to become a winning trader starting with a small account at BetonMarkets.com. By Andrew Kasch. Affiliates make 40% Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. Employee Retention - Critical Skill at a Critical Time Many of you have probably heard about the 'pending' labor shortage. The Herman Group predicts that by 2010, there will be a shortage of over 10 million employees in the U.S. This is not a problem that will magically appear in 5 years. The problem is NOW!! We are currently in the tightest labor market of the past 40 years. Data already suggests we have a shortage of almost 5 million employees. Much of this is due to the impact of the 20% drop in birth rate we saw after the Baby Boomer generation… 2. Evidence-Based Decision Making A rapidly spreading movement in the medical profession is evidence-based decision making. The business community has also begun to take notice. Pfeffer and Sutton's recent 'Harvard Business Review' article argues for evidence-based decision making in business management. Physicians using evidence-based decision making are committed to identifying, disseminating, and applying the latest research that is soundly conducted and clinically relevant. While this makes common sense, it is not common pra… 3. What is the Best Incentive ? By Bill Ritchie Incentive schemes have been much criticised in recent years, and it is quite true that some schemes have been singularly unsuccessful. Their failure, however, has often been the result of inadequate planning, rushed introduction, or not thinking through such a scheme properly. These points should not be used to generally condemn other more successful applications.Whether any particular incentive scheme achieves long term success depends initially on the thoroughness with which the current work… 4. Essence of Team Work Essence of Team work What is Teamwork?Larger, ambitious goals requiring unique tailor made approaches usually require that people work together with other people in a team and not as individual. Companies today want people who are team player, people who are able to get along with their colleagues and work together in a cohesive group to achieve the organizational targets sacrificing their own personal interests at times. Such people are hard to find.Prerequisites for Teamwork1. Common and well-… |
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