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My friend Delia is the owner of a small private school. This spring her school is experiencing the crunch of reduced enrollment for next September and all staff have been asked to take a six percent salary decrease. One staff member, much to Delia’s horror, outright refused and resigned her teaching position at the school. Delia pleaded with her, telling her how valuable a teacher she was, how parents had come to count on her expertise, and essentially how the school couldn’t operate without her. The next day she had reconsidered resigning her teaching position, saying that it was because of what Delia had said regarding how valuable she was to the school. Delia was flabbergasted! She thought that she had pampered her staff throughout the school year, giving them manicures, their birthday off, flowers or wine regularly, and dinners out. Did this staff member not see all of these treats as being rewards for her contribution to the success of the school? Guess not! We take in and store information using the following three main representational systems: Visual – seeing We receive our information from the outside world in primarily pictures, sounds and feelings. We tend to have a dominant preference; we either prefer to receive our information from the world in one of three ways: 1. Visually, either externally or internally in our ‘minds eye’ as an image Even though we experience the world using all three representational systems, we generally favor one, use another as a secondary preference, and the third usually trails far behind. To quote Paul Newman, in the movie Cool Hand Luke, “What we have here is a failure to communicate”. This failure to communicate has been created by crossing ‘representational systems’. The teacher in question receives her information in an auditory manner. Delia, on the other hand, receives her information visually, or ‘show me,' ‘give me things,' ‘let me see you do something’. Delia has been 'showing' her staff how valuable they are, where this staff member needed to 'hear' it. When you can figure out other people’s representational systems or what sense they prefer to use when taking in information, you can communicate on their wavelength and enter their model of the world. The result is - presto, fewer communication mix-ups and instant rapport. Synergy Spanish. - How to turn 138 Spanish words into effective Spanish Communication. Link Interpersonal Communication System. - Improve your communication within your family or profession. Learn how to increase your chances with confidence when dating. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. Making Change Work By Mark Eaton Shaky FoundationsWhilst over 60% of businesses will be looking to implement some form of business improvement initiative over the next 18 months, less than 1 in 4 of these change programmes will achieve any worthwhile results that are sustainable for a further 12 months post the introduction of change.This brings into focus two key problems:1. Some 40% of businesses are not planning to introduce any form of change, even though it is likely that there will be significant changes in their market… 2. Today's Employees and Their New Needs: What You Need to Know By Andrew E. Schwartz Today’s employees are not only interested in security or in pay and fringe benefits. They are often placing increased value on being recognized and involved in reaching personal growth goals. As a supervisor you must be aware of these new values. Keeping your employees’ interests and priorities will help you better motivate them to work well.Employees’ interests and values are changing. More than ever they expect to participate. They also believe that their skills should be used and that they … 3. Employee Turnover: Is It Eating Up Your Profits? By Marcia Zidle Keeping the cost of doing business down, yet providing a quality product or service, is one of the most critical components of success for today’s leader. What many fail to realize is that employee turnover can represent a very substantial price tag to a company's productivity and its bottom line.Turnover is costly – just how costly? Research studies have shown that the cost of replacing a professional or managerial employee runs 1.5 to 3.0 times his or her annual salary. And it can cost up … 4. Experiences of Management Coaching (Part 2) In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They assume. Many managers bypass the step of getting agreement because they assume that an employee views the problem in the same way that they do. However, that is often not the case, especially when the performance problem is a pattern of behavior rather than a single event. People generally do things that they perceive to be in their own best interes… |
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