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A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I’ve ever heard. You can’t manage people from inside your office. You have to be out and about, talking to your staff and co-workers, and seeing and hearing what’s going on out there. It’s called “Management By Walking Around”, or MBWA. Technology has been a huge asset to the workplace, but it’s also made us a little lazy and disconnected. How many times do you e-mail someone in the next office, or down the hall, instead of getting up and walking over there? Or you fax a document instead of carrying it to the person who needs it? People need personal contact and with e-mail and fax machines and cell phones and ATM’s and self check out lines in the supermarket, we’re getting less and less human contact every day. If you’re the boss, it’s even more important that you spend in-person time with your staff – there’s no substitute for face-to-face contact. If you’re new to MBWA, your staff won’t know how to react and you may get stiff, monosyllabic answers at first. Persevere and show genuine interest and you’ll get the results you’re looking for. No one wants the boss standing over them and watching what they do, so when you practice MBWA have some simple questions or comments in mind. For example, 1. What’s the most critical thing you’re working on right now? Is there anything I can do to make the project easier to complete? 2. How’s the Jones report coming along? Any problems with making the deadline? 3. I’m impressed with your latest proposal, Karen. I know this project is a lot of extra work and long hours and I appreciate your commitment and flexibility. 4. Hey, Bob, I see you have some vacation time coming up. Do you have any special plans? 5. I saw that movie you recommended – what great special effects! Thanks for the tip! Remember, keep it simple, short, casual and positive. Save the negative comments for a more private time and place. If one of your staff members brings up an interesting subject that sounds like it will take a while, invite her or him for a cup of coffee and set aside some time to really give justice to the topic. As a manager, it’s easy to get caught up in your administrative duties and project responsibilities but the time spent away from your office and interacting with your staff will yield far greater results. It takes time and effort to build and maintain a balanced, effective workforce; take the initiative and you’ll be rewarded with an atmosphere of trust and openness that will spell success for any organization. When you talk to your staff, do you really listen to them? Try this. Every Friday afternoon write down three things you learned from your staff during the week. If you can’t list at least three things a week, you’re probably not listening carefully enough. QuitSmokingRightNow. - Quit smoking right now without patches, pills or gums, and without gaining any extra weight - guaranteed. How I Sell My Domain Names. - Learn To Find Buyers For Your Domain Names. Earn Cash Doing It! Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. Déjà Vu MCI to Qwest International Inc: Can this Corporate Marriage Survive? By Jidé Odubiyi Current Situation:As of this writing, the MCI Board of Governors has given Verizon Communications Inc. one week to sweeten their $7.5 billion offer, otherwise they have no choice but to accept Qwest Communications’ $9.74 billion offer to purchase MCI Inc. If the Board does not receive a counter offer from Verizon Communications by May 3, 2005, then it will recommend its shareholders vote for Qwest’s offer. From all accounts (Noguchi Washington Post, 4/24/2005), Verizon is a stronger and more … 2. Effective Meetings: Why Most Meetings are a Waste of Time By P. Quinn Whether your company holds one meeting a week or dozens of meetings a day it is essential that this time is used efficiently and effectively. Most meetings are less effective than they could be not because they are poorly managed, but because meeting managers spend all of their time focusing on the one or two hours when people will be gathered around the conference table or video screen. Smart meeting managers know that it is the actions you take during the three days immediately before the … 3. Identifying Candidates for Leadership By Michael Beitler A critical task in the succession planning process of any organization is identifying candidates. Traditionally, candidates have been identified based on past performance. While this seems logical, it is problematic in practice.Past performance always measures success in a lower-level position. What is needed in succession planning is a system to identify potential for success in a future higher-level position. The best predictive model I have found is the Leadership Pipeline Model by Charan, … 4. Outsourced Learning: Are You Ready for Learning BPO? By Michael Beitler As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent what nobody would have dreamed of a few years ago. McDonald’s is testing the offshoring of its drive-thru process to India. How about, “Do you want fries with that?” with a New Delhi accent?Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, … |
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