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For the past several weeks, we have focused on some wonderful but (to my way of thinking) rather fancy ideas about life. I wrote about motivation (I don't believe in it). I wrote about sorting out priorities (I do believe in that!). And I wrote about the 4 traits of highly successful people. I love that stuff! But I believe most of you subscribe to TIP's for help in actually running your office from day to day. Most of you have told me you're professionals in private practice, or owners of small businesses, or a manager. And that means you must attract clients or customers, serve them very well, and earn their return business - and do it every single day. So. Let's talk about some practical steps that my clients have used to build their referral business quickly and systematically. I call it the "5-by-5" process. Let's walk through it. Monday: Take care of, clean up, and get rid of 5 tolerations in your office or work. Make a list! Look around your space, your car, your desk or office, and commit to spending an hour taking care of at least 5 small, daily annoyances that have been bugging you, robbing your energy, or making life difficult. Do that filing! Repair that broken light, or throw out those old magazines. Buy a new desk chair, or a whole new desk! You can't afford to be distracted by these things. Fix them. Do it on Monday! Tuesday: Contact 5 former clients or customers. Send them a letter, call them, even send them flowers or a small gift in cases where that might be appropriate. Invite them back, offer them a free follow-up or consultation. Ask them to help you evaluate your service by completing a questionnaire or ask them to come in for an interview. Tell them you value them as customers and want them to come back - and refer their friends! You can do this! Schedule an hour and do it on Tuesday. Wednesday: Contact 5 current clients. Follow a similar routine from yesterday. Call them up, or send a card or letter telling them they are valued customers. Invite their comments on how you can improve your service or expand your business. Let them know you appreciate their trust and value their ideas. Do it nicely, with tact and sincerity, but ask them to help you build your business. You practiced on Tuesday, so you know you can do this. Schedule an hour and do it on Wednesday! Thursday: Contact 5 potential customers or clients who have never used your services, and make them an offer they have to respect. Go through your rolodex, your list of friends, colleagues, associates and members of organizations you belong to - use the Yellow Pages if you have to - but pick up that phone and invite 5 people to check you out! If it's appropriate, tell them you want to grow your business and offer them a free sample (who could turn down a free massage or a free oil change, or….?) If that's not appropriate, tell them you want to grow your business and you'd love to meet with them, buy them lunch, whatever it takes. You've been practicing for two days, so you know you can do this. Schedule an hour and do it on Thursday! Friday: This is the hardest one of all: Do 5 wonderful things for yourself! You've worked hard all week, taken risks, put the word out that you are ready and eager to handle more business. That means you need to be healthy, energized, relaxed and ready. So, go for a walk. Take a long lunch and visit a friend. Read a great novel - or a trashy one, your choice! Enjoy the sunshine, or relax and listen to the rain. Spoil a neighbor's kids, then give them back! Schedule TWO hours, and do it on Friday! This week, take 25 specific, measured steps to create more room and build your business. If you wanted practical, this is it. Now, it's your choice. My advice? Go get 'em! Have a wonderful, productive and delightful week! 15,000 Mb Hosting For $4.95/mo. - 4.95 web hosting, Free domain registration! Free setup and online website builder included. Burn The Fat Feed The Muscle. - Diet & Weight Loss Secrets of Bodybuilders and Fitness Models: #1 Best Selling Diet & Fitness E-Book In Internet History! I did an interview with Pekka and recently got an update from him that I wanted to share with you:
P.S. NO FEAR community has 163 524 friends from 194 countries.” In closing, it has been a real pleasure sharing a broader industry perspective with you. I wish all a happy holiday season and rewarding 2012! Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 |
More Articles:1. Beyond Management Coaching: When Things Are Getting Out of Control By Chris Stowell Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded?Unfortunately, we see far too many cases where the leader hasn’t, in good faith, tried to coach the employee or to put the leader’s concerns into words. Often, leaders look for a quick fix alternative to what is perceived as a difficult and painful confrontation.We have also learned from first-hand experience that management co… Gourmet Coffee Gifts 2. Quick Quiz - Measure Your Meeting Mastery Here’s an easy quiz to check the health of your meetings.1) Who leads your meetings? -- a) No one, b) Whoever has the loudest voice, c) A facilitator2) What happens to the ideas in your meetings? -- a) If we had to think of ideas, it would be work, b) We make fun of them, c) A scribe writes them on a chart pad3) Are results obtained in your meetings? -- a) We eat all the donuts, b) And we drink all of the coffee, c) Yes!4) Do your meetings have an agenda? -- a) Is that some kind of cabinet?, b) … 3. How to use NLP for Business? By Winston Saga What is Neuro-Linguistic Programming?Neuro-Linguistic programme is nothing but the study of human excellence. It is an art. It teaches you to be at the very best. It can change your life once for all. Neuro refers to your nervous system, the mental bridge of senses through which you feel, taste, hear, see and smell. Linguistic refers to our ability to use language, gestures and habits that reveal your thinking and belief and Programming refers to the way you can program your thoughts and beha… 4. Ten Ways To Improve Your Customer Service 1. Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if theywant to be updated by e-mail when you make changes toyour Web site. After every sale, follow-up with thecustomer to see if they are satisfied with their purchase.2. Create a customer focus group. Invite ten to twenty ofyour most loyal customers to meet regularly. They will giveyou ideas and input on how to improve your customerservice. You could pay them, take them out to dinner orgiv… |
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