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More Articles:1. People Literacy By Susan Cullen Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think would be motivating isn’t always motivating to someone else.The same principle applies to client and co-worker relationships. We “click” or connect with some individuals and understand each other. But we also work with individuals who approach things differently. Research shows there are four differ… 2. Agenda-ize to Make Your Meetings More Productive By Larry Galler Every business that I have ever seen has meetings of some kind. Some are productive but the vast majority of meetings start late, rehash some old stuff, and end even later, rarely producing much in the way of progress. It seems that many meetings happen by inertia, existing because they always have existed and will always exist no matter if they produce anything of value. This is expensive in terms of wasted time and talent. If your business is in this endless loop of non-productive meetin… 3. Problem-Solving Success Tip: Measure the Right Things. By Jeanne Sawyer Measure the right things. It’s not enough just to measure—you have to measure the right things.A common measurement trap is to measure something because it’s “interesting.” If knowing a measurement won’t change anything (e.g., help you make a decision, verify an assumption or prove the problem is solved), then don’t waste your time measuring it.Another common trap in defining the problem success criteria is to lose the direct connection to the problem. Somehow it’s very easy to unintentionall… 4. Improvements In A Large Public Electric Utility In South America By Jose Sanchez The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality program.Later on, the company declared the "Year of Quality", which kicked off the beginning of an improvement program focusing on providing better service and paying more attention to the customers. That same year, after several internal attempts on the part of the company to carry out such a program, executive management requested… |
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