Outsourced Learning: Are You Ready for Learning BPO?Learn Management Articles on management-info.biz. Outsourced Learning: Are You Ready for Learning BPO? article will help answer your questions on Management Articles.We at management-info.biz specialize in Management Articles. Management Articles at management-info.biz provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
Even though McDonald’s testing of business process outsourcing (BPO) has caused quite a stir, it’s only the beginning. What started as the outsourcing of a few basic business processes, such as payroll or accounts receivable, has grown into a “movement.” No internally performed business process is “safe.” IT, finance, supply chain management, and customer relationship management have been outsourced. Why not the learning process? Labor costs in Western countries are out of control. American, German, and French workers are overpaid. To compete with the Asian countries, Western companies must become more efficient. Controlling costs (and remaining competitive) will require the outsourcing of inefficient business processes. So, what is “Learning BPO?” The best definition is Hap Brakeley’s of Accenture Learning. In Chief Learning Officer (April 2005, p.4), Brakeley defined Learning BPO as: “a broad range of relationships that organizations establish with an external service company to transfer and/or share responsibilities for the successful operation of the learning function: design, development, delivery, administration, measurement, and reporting.” Brakeley went on to talk about the range of possibilities for Learning BPO: “The outsourcing relationship may be as simple as outsourcing the learning management system and the learning administration responsibilities (sometimes called out-tasking) or as complex as arranging for an external company to plan and deliver the entire enterprise learning function, encompassing an organization’s complete value chain, from employees to customers to channel partners.” How much of the learning process should your organization outsource? Are you fully aware of what outsourcing possibilities are available to your organization? Obviously, you cannot ask your internal providers for an objective evaluation of external resources. Be prepared for strong resistance to change when considering Learning BPO. To read Brakeley’s entire article on Learning BPO see the April 2005 issue of Chief Learning Officer. To read more about Overcoming Resistance to Change see my special report at http://www.mikebeitler.com/overcomingresistance/
|
More Articles:1. What are Your Best Practices? By Jenny Kerwin Best Practices StudiesThese studies can be defined as inquiries into the skills and methods of your high performers to recognize their achievements, document their methods and skills and then share this information with team members to improve overall performance. The responses generated from your study may hold the solutions to a variety of team challenges in the Call Center. As a team leader, you can approach these studies by conducting short, one-on-one interviews, focus groups, or survey… 2. 6 Steps To Effective Management During Change By Karin Syren Take the pain out of gain and decrease the upheaval surrounding change by following six commonsense steps to effective management.Step 1: Establish ObjectivesThe process must begin with a clear and detailed statement of objectives and move from there to goal design. Goals must be directly accountable to the vision while remaining in alignment with the stated purpose of the organization. This requires constant interaction with team members to determine that the they are on track, and with al… 3. MANAGING CRISIS; when you’re too good at it By Robin Harris When you are acclaimed for excellence during times of crisis you may not feel so good in a non-crisis environment. You may not shine so bright, perform so well, be quite so acclaimed. If crisis is how you satisfy your personal need to be needed, to feel accomplished, to be respected, to be heard, to be noticed, blah blah blah, then you will naturally seek out, create, attract, be drawn into situations that will allow you to meet this need. Your environments and relationships will be filled … 4. Leading Bad Actors To Be Good Performers PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 978Summary: Leaders are occasionally afflicted by 'bad actors', those people who resist and may even sabotage the leaders' activities. Here is a five-step process for d… |
||||
